Job Summary
The primary responsibility of the Product Manager is to oversee various tasks such as new product launches, maintenance, project management, product information management, developing and executing product operations processes, Voice-of-Technician feedback, and pricing. In collaboration with product line management, marketing, brand management, and engineering, the Product Manager will function within a shared service model.
Essential Duties
* Collaborates with relevant Product Line Managers to synthesize market, customer, and competitive requirements to develop and manage the product roadmap to align with company goals and market demands.
* Collaborates with engineering and 3rd party technology providers to manage technology projects supporting the product solutions, ensuring they are completed on time, within scope, and within budget.
* Develops comprehensive programs plans, outlining the scope, objectives, timelines, and resources required.
* Coordinates cross-functional departments to ensure that all aspects of the program are aligned.
* Allocates resources efficiently to ensure the successful completion of projects.
* Manages budgets and expenditures, ensuring financial efficiency.
* Identifies potential risks and develops mitigation strategies.
* Product Management
o Oversees the day-to-day aspects of the product lifecycle, which involves product maintenance tasks such as SKU rationalization, PIM data integrity, and website copy updates.
o Provides management support for the launch of new products (NPI).
o Assist Product Line Managers (PLMs) in developing product strategies through primary and secondary research, competitive analysis, and other support.
o Performs product performance analysis.
o Conducts training for all products.
* Project Management
o Implements the project management practices within the Project Operations team.
o Handles new products, including line extensions.
o Supervises Design-To-Value projects.
o Sustains existing products.
o Creates and enforces best practices, templates, and training.
o Establishes top-tier project management practices within the team.
* Voice-of-Technician (VOT)
o Develops and maintains a continuous pipeline of technicians for engagement purposes.
o Conducts VOT interviews and ride-alongs (field and telephone).
o Institutionalizes VOT insights to support decision-making in various areas (product development, brand/channel marketing, sales).
o Analyzes and documents findings.
o Prepares technicians for collaboration with other departments like Product Line Managers, Engineering, Brand and Channel Marketing, technical support and more.
* Product Operations Process
o Manages the development and deployment of the Stage-Gate process, demonstrating best practices, training, and adherence.
o Establishes a framework for Product Management requirements documentation.
o Conducts Portfolio Planning Management, overseeing the product selection process.
o Organizes the quarterly "Product Day" meeting.
o Provides regular reports on the vitality metric.
* Master Data Management (MDM)
o Collaborates with the MDM Process leader to establish guidelines for data governance, new item setup/maintenance workflows, and use case development within our Product Information Management (PIM) system.
o Executes various business processes, such as PIM.
* Performs other duties as assigned.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.