IT Field Technician

Job Summary:
We are seeking a skilled and dynamic IT Field Engineer to join our team. The ideal candidate will be a technical professional responsible for traveling to client sites to install, configure, maintain, and troubleshoot computer systems, network equipment, and related software. This role ensures the smooth operation of IT infrastructure while providing exceptional on-site technical support to resolve issues as they arise. The IT Field Engineer acts as a vital bridge between the company and its clients, managing and servicing IT equipment at customer locations.

Key Responsibilities:
1. Installation and Configuration:
o Set up and configure new hardware and software systems at client sites, including servers, network devices, workstations, and peripherals.
o Cable installation, proper cable management, routing, and patching.
2. Troubleshooting and Repair:
o Diagnose and resolve technical issues related to hardware, software, and network connectivity.
o Identify root causes of issues and implement effective solutions.
3. Maintenance and Upgrades:
o Perform routine maintenance checks to ensure system reliability.
o Apply software updates and upgrade systems to maintain optimal performance and security.
4. Customer Support:
o Provide technical assistance to clients on-site, over the phone, or via remote access.
o Address client inquiries and resolve technical problems efficiently.
5. Performance Monitoring:
o Monitor system health and performance metrics.
o Proactively identify and address potential issues before they impact operations.
6. Documentation and Reporting:
o Maintain detailed records of installations, repairs, configurations, and client interactions.
o Ensure proper documentation of technical procedures and resolutions.
7. Compliance and Security:
o Ensure adherence to company and industry security standards.
o Comply with data privacy regulations and IT best practices.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Technical Expertise:
Strong understanding of computer hardware, networking protocols, operating systems (Windows, Linux), and common IT applications.
o Understanding of Netbox or similar software.
o Understanding of proper change management.

Troubleshooting Skills:
Proven ability to diagnose complex technical issues and implement timely solutions.

Customer Service Focus:
Excellent communication skills to interact with clients, explain technical concepts clearly, and build strong professional relationships.

Problem-Solving Abilities:
Strong analytical thinking to identify root causes and develop effective solutions.

Adaptability:
Ability to work in diverse environments, manage changing priorities, and quickly adapt to new technologies.
- Organizational Skills:
Strong organizational skills are required to manage multiple tasks efficiently and effectively.

Team Collaboration and Leadership:
Ability to work effectively in a team environment and provide clear instructions to junior resources is a must-have.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.