Tier 1 Support

Post Date

Oct 07, 2024

Location

Atlanta,
Georgia

ZIP/Postal Code

30341
US
Dec 15, 2024 Insight Global

Job Type

Contract

Category

Help Desk

Req #

NYC-739514

Pay Rate

$20 - $25 (hourly estimate)

Job Description

Insight Global is looking for a Service Desk Technician to join a team in Atlanta, GA supporting one of the worlds most notable luxury retail brands. This role will be required to sit onsite five times a week. This person will be joining the Retail Service Desk support team that is responsible for providing remote IT technical support for the boutiques and retail stores. It is imperative that this person has excellent communication skills both verbal and written.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

-2+ years of service desk experience
-Experience providing remote support for Windows and Mac users
-Experience with ServiceNow ticketing system
-Proven customer service skills and communication skills

Nice to Have Skills & Experience

-Experience working within a retail support environment
-Experience utilizing point of sale (POS) systems

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.