Summary:
Scientific Games is a global leader in providing the technology and services for Lottery Systems and Digital Interactive Gaming. Their HQ is in Alpharetta, GA and they are looking for a Tier 3 Mac/Jamf Engineer. This tier 3 level Engineer is on the service desk team alongside 4-6 other Windows/PC Service Desk Engineers. They will be supporting all internal employees, which includes ~200 Mac user and ~2500 Windows users. This person will primarily be supporting all Mac related service desk responsibilities (listed in requirements below).
Day to day responsibilities:
All work within PC\Mac management:
Mac management
Jamf management
Configuration profiles
Tool administration
Creating and maintaining master images
Automated device enrollment
Hardware and software troubleshooting
Setting up workstations
Networking issues
Working with a team of Technicians
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Must have Professional Experience with the following:
Mac Service Desk exp.
Device and Operating System updates from OS 12 to latest version.
Jamf management certified level 200 or 300
Being able to script or load scripts within Jamf for Mac Operating Systems
Superman scripting
Connecting printers via Jamf
Connecting computers under company policy via Jamf
Load MDM profiles
Patch management
Configuration profiles
Automated device enrollment
Hardware and software troubleshooting
Setting up workstations
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.