Insight Global is looking to hire for a remote, part-time Customer Service Project Manager for a client. Our client is a fast-growing nonprofit organization that makes it easy for tennis clubs and fitness centers around the country to recycle their used balls. This individual will work 18-30 hours each week and will be provided their own equipment. The Project Manager's day to day includes, but is not limited to:
- Managing all incoming communications and responding to all inquiries within a 24-hour period during the business week, including emails, phone calls, and e-commerce sales platforms
-Handling basic social media communications and scheduling social media posts using automated tools
-Handling tasks as assigned ranging from copywriting and marketing to pulling reports, analyzing data, and product or program development
-Leading a set of projects and coordinating between departments to meet deadlines
-Tracking and managing your own projects to meet assigned deadlines, with projects assigned according to organizational need and your strengths
-Providing logistical support to the warehouse when needed and coordinating various business operations tasks as assigned
Provide a weekly update on projects and tracking customer service and key metrics
-Handling sales related to club recycling membership and bulk orders of upcycled tennis all products
-Assisting with other sales calls and coordinate larger organizational sales projects like corporate deals
Supporting marketing efforts, including social media, emails and newsletters, and website development
-Coordinating with different departments and follow up as needed to ensure effective project coordination
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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-Proven track record of providing excellent customer service with an emphasis on customer retention
-Flexibility and willingness to take on varied tasks are essential in our nimble organization
-Strong computer literacy, cause marketing, and social media skills
-CRM experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.