Insight Global is hiring an IT Service Desk Specialist Tier 2 to work for a client in Peachtree Corners. This role will focus on second-level support, working closely with the Tier I team to prevent escalations and providing call queue coverage during peak times, while also handling project work outside those hours.
Hourly pay for this position is between 25-30/hr. and will be determined during the hiring manager during the interview process.
This is not a remote position - this is a hybrid role that requires 2-3 days in office per week.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Experience with hybrid environments between local Exchange and Office 365 (O365).
In-depth knowledge of Active Directory (AD), including account management and troubleshooting.
Mailbox, Distribution Group (DG), and Security Group creation and management within AD and Exchange.
Strong troubleshooting skills across a wide range of issues in both Windows and macOS environments.
Familiarity with remote support tools and experience in deploying and configuring hardware and software.
Knowledge and experience on patch management by using scripts, LogMeIn, or Intune.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.