The Regional Workplace Experience Manager leads a team of Workplace Experience Ambassadors at their client site.
The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment.
Essential functions and responsibilities
* Work with cross functional teams in Facilities Management, Design, Strategy and Communications to help build and implement Client-specific programs focused on delivering exceptional employee experiences in the workplace.
* Collaborate with cross functional teams to obtain Voice of the Customer data (quantitative and qualitative) to capture service needs. Provide analysis and share information with leadership and cross functional teams.
* Spearhead hospitality training programs for onsite service teams to ensure colleagues greet employees and guests with utmost courtesy and urgency to provide hands-on assistance when required.
* Help implement experience related guidelines, best practices, and standards for employees and cross-functional service teams.
* Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.
* Support the development of short and long term tactical plans and programs for the innovation of workplace amenities and services based on strategic plans and user data.
* Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are employee-ready.
* Proactively identify needed repairs, maintenance, or updates required in the workplace.
* Ensure complaints, questions, concerns and suggestions from employees are addressed and conduct follow-up, if needed.
* Provide "White Glove" service to Executives and key Stakeholders. Ensure prompt and efficient follow up on any issues/ requests.
* Help articulate program goals and vision through storytelling, supporting data, and business cases.
* Support development of case studies to showcase RIO and impact.
* Project an approachable and professional image in personal appearance, manner, and demeanor.
* Help develop building initiatives designed to create connections between occupants.
* Responsible for delivering results related to all employee experience and customer satisfaction KPIs.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.