Sr. Help Desk Analyst

Post Date

Jul 11, 2024

Location

Atlanta,
Georgia

ZIP/Postal Code

30328
US
Jul 27, 2026 Insight Global

Job Type

Contract,Perm Possible

Category

Help Desk

Req #

ATL-718271

Pay Rate

$28 - $35 (hourly estimate)

Job Description

A client of Insight Global is looking for an Sr. Help Desk Analyst to join their Desktop Support team. Most of this person's day will be spent providing corporate end user support to about 3,500 employees. This person will work through a queue of tickets for both face to face and remote in support. There will also be some physical and technical project work involved. This person should have strong communication and be comfortable working with people from different business units as well as executives.



The pay range for this role is between $20-35/hr. based on experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

-Experience troubleshooting tier 3 issues

-Strong experience troubleshooting Dell and MAC Laptops

-Active Directory

-Experience w/ Windows

-Experience w/ a ticketing system (preferably ServiceNow)

-Experience supporting a large amount of end users in a fast paced, corporate environment

-Experience providing corporate support

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.