Desktop Support

An Insight Global customer is looking for an onsite Desktop Support Associate to join their support team in the Marietta, Georgia area. This resource will be providing Desktop Support to over 300+ end-user in an environment that is 99% windows technologies. This resource will be responsible for a lot of AD creation, email licensing, and account setups. They will be answering tickets coming in and providing troubleshooting on software & hardware issues, printer support, and computer resets. Candidates must be willing to work on-site 3 days a week long term in the Marietta office and be willing to commit to 1 month of training, 5 days onsite.



The pay rate range available for this role is between $25 - $35/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

5+ years desktop support experience

Hands on support of desktops, laptops, docking stations, etc. (Lenovos and Dell with some Mac preferred)

Windows support experience

Strong experience with Active Directory

Experience creating groups/accounts/provisioning access

Experience troubleshooting VPN issues, Printers (preferably Ricoh), VoIP phones and conference peripherals (preferably Mytel)

Experience using a ticketing system (preferably ServiceNow) - to include handling escalated tickets from the ServiceDesk

Experience supporting application issues as well as experience with providing remote support (preferably Ghost)

Imaging experience, ability to create image from scratch highly preferred

Ability to draft documentation

Experience performing or creating a system for asset management

Creating documentation using confluence or a similar tool for documentation

Experience troubleshooting SAP application related issues or financial applications

Kaseya

Powershell

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.