Job Description:
A client of Insight Global is looking for a Communications Consultant to join their team. This position will be a part of the contact center that provides technical and general support to the company's franchisees and customers. They support point-of- sale software and hardware, restaurant Wi-Fi, financial software, labor scheduling applications, mobile ordering, the kitchen production system, and many other technologies the franchisees use. The Communication Consultant will be responsible for writing, editing, designing, and providing quality control for internal staff communications, e-mail campaigns, and SharePoint management.
As a Communications Consultant, we are looking for you to execute the strategic internal communication processes and platforms for the contact center. You will work closely with our Communications Lead and Team Lead to execute and maintain the channels and processes that govern how we communicate with Restaurant Team Members and Operators and internally with Customer and Restaurant Support Agents as well as other internal key stakeholders. This individual must be a quick learner with a versatile writing style, skilled at bringing the company and contact center's tone and voice to life across different channels.
Successful candidates must have strong written and oral communication, collaboration, and planning skills to coordinate and keep up with the pace of work across multiple teams. They will take input from various stakeholders, develop communications plans that meet the team's goal, and then create effective copy across channels. They must possess exceptional attention to detail and time management skills.
Job Responsibilities & Activities
Responsibilities include copywriting, editing, and designing staff communications, e-mail campaigns, and managing SharePoint with a focus on maintaining quality.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.