A customer in Atlanta, GA is looking for a remote Customer Service Advisor to join the People Services Team.
* Provide exceptional customer service by managing phone calls and email correspondence with a focus on resolving issues related to W2, benefits, payroll, wellness, and employee termination processes.
* Maintain an average of 10 calls per day, with the possibility of higher volumes depending on the complexity of the cases.
* Efficiently manage and resolve cases using the ServiceNow platform, ensuring timely escalation to payroll and benefits departments when necessary.
* Dedicate specific days, primarily Tuesdays and Fridays, to address and resolve payroll-related inquiries and concerns.
* Adapt to varying daily tasks, with some days requiring less phone interaction and more focus on case work and issue resolution.
* Uphold company standards and contribute to team efforts by accomplishing related results as needed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
* Associates or Bachelor's Degree (Business, Human Resources or similar field)
* 2-3 years Call center experience
* 3+ years related experience with HRIS systems such as SuccessFactors, Service Now
* 1-year related experience with Microsoft Office (Word, PowerPoint and Excel)
* Strong written and verbal communication skills
* Must be able to multitask
* Computer proficient and experience working in Teams
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.