Receives requests for appointments from physician's offices and/or employers and makes the necessary pre-admission arrangements, referring to lists of dates allotted for scheduling, and advising physicians' office staff and patients of available dates.
Answers incoming phone calls and routes to appropriate parties or addresses issues as directed. Assists physicians (and their office staff) as well as patients to expedite scheduling, pre-registration, pre-certification and/or prior authorizations.
Financial and insurance information, and accurately enters all patient information into the registration system.
Obtains all necessary signatures and is knowledgeable regarding any special forms that may be required by patient's third-party payor. Works with IT/ EMR on troubleshooting Registration interface errors.
Maintains a working knowledge of the process to verify insurance coverage and benefits. Assist in verifying benefits as needed and all patients end of year. Contacts patients prior to initial visit to discuss co-pay and/or self-pay arrangements. Collects the co-pay amount at each visit and provides a receipt to the patient. Makes corrections and updates patient account information in computer as necessary. Maintains a working knowledge of available information system capabilities and performs all system applications that are required.
Faxes, mails or otherwise provides medical information to referring physicians in a timely manner, as per departmental process.
Accurately provides information to medical record company as requested for review of claims, as per departmental process.
Keeps management (Lead PSR, Clinic Supervisor, Admin) informed of all necessary information; reaches out for assistance as needed.
Works EPIC work queues and reports daily per demands. Analytical skills to effectively complete all denials in a timely manner, collaborating with other departments as needed.
Prepares and maintains accurate statistics consisting of visits, new patients, procedures, revenue, patient satisfaction, etc. for the department.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Available to work, Tue-Fri, 11a-7:30p and Sat 8a-4:30p
* EPIC experience
* Insurance Verification experience
* Registration experience
* Customer Service experience
* 100% Remote
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.