Bilingual Customer Service Specialist

Summary: This employee will be a part of the Customer Service payment assistance team. Customers will call and email in with questions about their payments, payoff amounts, payment portal/ account, etc. This role will also consist of taking customer payments and updating customer accounts.



Day to Day:

- Handling 40-60 inbound customer phone calls per day.

- Answering email customer questions in the que.

- Taking customer payments and updating the internal customer portal.

- Answering customer questions involving their payment amount, customer portal assistance, payoff amounts, etc.

- Review and educate customers on contract details.

- Provide customer complaint resolution

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Must Haves:

- 3+ years of experience working in a customer service or call center role

- 1 year of experience working in a collections role

- Experience managing high volume inbound/ outbound calls and emails

- Experience working in a remote environment

- High School Degree or higher

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.