Insight Global is seeking a Customer Service Associate to join one of our roofing supply clients in one of their field offices in Macon, GA. This person will act as support to the external sales team to help process customer orders and helping customers as they come into the store location to place orders.
Day to Day:
- Determining customers' needs and recommending appropriate products and solutions
- Following a product/supply checklist for each customer's job and up-selling additional products and supplies
- Answering telephones and entering sales orders
- Accepting payment and applying it to the appropriate customer account
- Coordinating customer pick ups with the warehouse
- Following up on deliveries to ensure materials arrived on time with all items accounted for
- Reordering products to keep the store and warehouse shelves well stocked
- Addressing and resolving service concerns, should they arise
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
- Ability to speak Spanish and interact with Spanish-speaking customers over the phone or in person
- 1-2 years' experience in roofing, siding, and windows is preferred (roofing supply sales or site work with a crew)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.