We are looking for a Service Desk Analyst for an on-site position in Atlanta, GA. This person will be responsible for handling incoming ACD Service Desk calls (will include calls from internal customers in other Ares' offices), tickets escalated to the Service Desk queue and in-person support tickets. Tickets may be as simple as a password reset or may require probing and advanced troubleshooting techniques to reach resolution. This person will be supporting internal customers at all levels of the firm including executives on a regular basis so personality and professionalism will be taken heavily into consideration. In addition to the day to day Service Desk Support, the Analyst will be responsible for asset inventory management, new hire setups, hardware deployments (laptop imaging, desk setups, etc.) and AV conference room troubleshooting on the 1st level.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.