Our team of Customer Care Consultants handle more than 15,000 calls a day and are available to assist customers Monday-Friday 8 a.m. -- 5 p.m. for general inquiries. We value our customers and partner with them to deliver solutions that meet their specific energy needs. Our highly engaged teams are founded on relationships, trust, empathy, and loyalty. Skill development, coaching and mentoring is paramount to our culture. Our Customer Care Consultants are empowered to be creative and innovative to achieve customer and operational excellence. On a typical day, consultants may have the opportunity to help customers with requests to start, stop or transfer their service, assist with payment options, offer personalized energy related products and services and report emergency situations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
* Make a personal connection with external and internal customers
* Have a friendly attitude
* Exhibit strong decision-making skills
* Have a "Problem Solving" mindset
* Possess exceptional verbal and written communication skills
* Resourceful and empathetic
* Takes personal responsibility for learning and supporting business objectives
A positive attitude, punctuality, the ability to work with minimal supervision, and a strong commitment to meet deadlines in a dynamic team environment are also required. This is a fast-paced, high-volume environment that respects and acknowledges individual effort.
Some of the key focus areas that are necessary for this role includes:
* Empathy
* Customer Focused
* Communication
* Reliability
* Flexibility
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.