Summary: This employee will be a part of the Customer Service payment assistance team. Customers will call and email in with questions about their payments, payoff amounts, payment portal/ account, etc. This role will also consist of taking customer payments and updating customer accounts.
Day to Day:
- Handling 40-60 inbound customer phone calls per day.
- Answering email customer questions in the que.
- Taking customer payments and updating the internal customer portal.
- Answering customer questions involving their payment amount, customer portal assistance, payoff amounts, etc.
- Review and educate customers on contract details.
- Provide customer complaint resolution
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.