Technical Support Specialist

One of Insight Global's top customers is searching for a Technical Support Specialist to join their team in their Atlanta office. The Technical Support Specialist will play a critical role in supporting the clients' needs on all information technology issues. They will work closely with the local office management, attorneys, lawyers, and executives to provide hands-on service to ultimately resolve any of their technical problems.

Must Haves:

* 3+ years' of experience in a technical support role

* MUST have excellent customer service skills and ability to interact with high level attorneys and executives

o Will be onsite supporting people directly or remotely

o Must be fully vaccinated and willing/able to go onsite every day into the Chicago office

* Strong Windows 10, 11, Windows Server, Active Directory, and Mobile Device experience

o Must be knowledgeable in Office365 (Adobe, OneNote, Word, Powerpoint, etc)

* Printer troubleshooting experience

* Imaging experience

* Experience with incident tracking and resolving service desk tickets

Plusses:

* Experience with iManage

o (Law firm specific tool in the cloud that sorts files into one secure location)

* Previous law firm experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.