Responsibilities include developing, managing, and tracking IT service requests and projects, from inception to implementation and support transition. Responsibilities include forecasting, managing, tracking, and reporting service request/project progress, issues, budget, and scope changes to achieve successful completion, on-time, and within budget. Other requirements include managing communications and expectations of clients, sponsors, users, team, contractors and the enterprise while ensuring project adherence to established project methodologies and standards, including developing resource plans, risk assessments, project plans, checkpoint reviews, and other deliverables as the project requires. This team is part of the Field Operations organization and supports hardware / technology projects at client's headquarters in Atlanta, GA. Must be willing to go onsite 2-3x week.
* Managing the day to day IMAC (Install/Move/Add/Change) queue for areas of assigned responsibility.
* Work with leaders in identifying the proper scope for future projects.
* Develop an initial plan to clearly define the project requirements and determine an appropriate solution design. Oversee the project team as the requirements are defined and the design identified.
* Develop a detailed estimate of the level of effort, schedule and budget necessary to successfully develop and deliver a solution meeting the requirements and quality expectations.
* Communicate the requirements, solution design, estimates, and identified risks to project sponsors for their awareness and approval.
* Use a process that is well communicated and understood for managing all requested changes to the project.
* Motivate and manage project efforts of team members, resolve conflicts, and provide performance feedback to technology group managers.
* Ensure project team's adherence to established project methodologies and standards.
* Create and manage all of the accepted project management deliverables including the project charter, project plan, budget, resource plan, risk plan, support plan, implementation plan and other deliverables as required.
* Track, manage, and adjust the original plan as necessary to ensure success.
* Provide regular status reports to stakeholders, sponsors, the enterprise, and others involved in the project.
* Escalate problems as necessary to ensure awareness and assistance with resolution.
* Effectively coordinate with the various technology, business, and vendor teams to ensure the project's success.
* Meet the project requirements by delivering a quality solution, on time and within the planned budget.
* May perform other duties as assigned.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Strong analytical skills, Project management or project coordinator background
Technical skills would be a plus- taking out equipment, understanding hardware
Experience with ServiceNow
Excellent organizational skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.