Job Description
A financial institution client of Insight Global is seeking an IT Field Support Technician to join their team. The IT Field Tech is responsible for providing technical support, troubleshooting, and maintenance of computer systems and peripherals in the financial institution's branches and off-site locations. This role involves responding to service requests, resolving hardware and software issues, and ensuring the smooth operation of computer systems to support operations. The Field Support Technician will collaborate with IT teams, branch staff, and external vendors to deliver efficient and effective technical support services. The Field Tech Support will be responsible for a broad scope of operational support, including, but not limited to installing, moving, adding, and changing locations of internal customers IT equipment, and the implementation and support of desktop devices, applications, telephone systems, network devices and multiple service platforms.
Responsibilities:
* Provide routine on-site technical support and assistance to credit union branches and off-site locations, resolving hardware, software, and network issues promptly and effectively
* Respond to service requests, incidents, and inquiries related to computer systems, printers, scanners, and other peripherals, ensuring timely resolution and minimal disruption to business operations
* Install, configure, and maintain computer systems, software applications, and related equipment, ensuring compliance with security standards and policies
* Collaborate with IT teams and external vendors to troubleshoot complex technical problems, escalating issues as necessary to ensure timely and accurate resolution
* Conduct preventive maintenance on computer systems and peripherals, performing system updates, security patches, and hardware replacements as required
* Document and maintain accurate records of service requests, incidents, resolutions, and system configurations, ensuring proper documentation and knowledge sharing
* Assist with technology-related projects and initiatives, such as system upgrades, migrations, and rollouts, ensuring smooth implementation and minimal disruption to end users
* Train and educate end users on basic computer operations, software applications, and best practices to enhance their technical skills and optimize system usage
* Stay updated on emerging technologies and industry trends, proactively making recommendations for system improvements and enhancements
* Adhere to IT policies, procedures, and security protocols, ensuring compliance with data privacy and confidentiality regulations
Required Skills & Experience
* 2+ years' experience in an Information Technology service role.
* Active Directory experience - group policy, creating /deleting user accounts
* Office 365 experience
* SCCM experience
* Basic Network/Server and application knowledge (MS Office, Outlook, Windows 10, etc.).
* PC imaging experience
* Customer service-oriented mindset, with a focus on delivering timely and satisfactory support to end users.
* Ability to work independently, manage multiple priorities, and adapt to changing situations
* Experience working with external partners and suppliers
* Ability to communicate verbally and in writing with all levels of employees.
* Ability to provide on-site and remote support
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.