Tier 1 Support Technician (Weds-Sat 8:5)

Post Date

Dec 18, 2023

Location

Atlanta,
Georgia

ZIP/Postal Code

30341
US
Aug 14, 2025 Insight Global

Job Type

Contract

Category

Desktop Support

Req #

NYC-670815

Pay Rate

$20 - $29 (hourly estimate)

Job Description

Insight Global is looking for a Service Desk Technician to join a team in Atlanta, GA supporting one of the world's most notable luxury retail brands. This role will be required to sit onsite five times a week and the shift is Weds-Sat 8:00-5:00 PM EST. This person will be joining the Retail Service Desk support team that is responsible for providing remote IT technical support for the boutiques and retail stores. It is imperative that this person has excellent communication skills and personality.

Required Skills & Experience

-2+ years of service desk experience

-Experience providing remote support for Windows and Mac users

-Experience with ServiceNow ticketing system

-Proven customer service skills and communication skills

Nice to Have Skills & Experience

-Experience working within a retail support environment

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.