Insight Global is seeking a Helpdesk Lead for a full-time opportunity with a IT Services Provider in the Atlanta, GA area. This person will act as a "level 4" resource, and handle long-standing issues that the helpdesk team faces. They should be comfortable leading a small team. They will also act as the executive level support resource, and provide white-glove service to customer executive teams. One of the main responsibilities of this person is to conduct root-cause analysis for long-standing issues, and give recommendations and direction to the appropriate internal teams. This role is 60% ticket focused, and 40% project focused.
This is a Windows Server environment, as well as a heavy VDI environment, specifically VMWare Horizon. Prior knowledge and experience in these environments is highly preferred. This organization provides support to healthcare customers, and any prior healthcare and EHR experience is also highly preferred.
- Strong experience leading route/cause analysis process
- Experience providing executive level support
- VDI support experience (preferably VMWare Horizon)
- Windows Server experience
- Experience supporting Azure environments
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.