Job Description
A client of Insight Global is looking to bring on a Benefits Specialist, hybrid, based out of the Atlanta area. This position is responsible for providing high-touch, telephone customer service and back office support of health, welfare, defined benefit, defined contribution and supplemental benefit plans at Southern Company. The Benefits Specialist provides expertise in all benefit plans and programs. This position is responsible for researching and resolving escalated issues from employees and benefit vendors. This job is also responsible for the required government filings for benefit plans.
* Research, resolve and respond to employees questions and concerns related to health and welfare, pension, employee savings plan and supplemental benefit plans
* Provide benefit plan interpretation for employees, managers, and HR Business Consultants
* Handle escalated cases such as claims / appeals for health and welfare issues or verification of pension balances and service time
* Coordinate all benefit claims in the case of active employee death
* Perform administrative duties for Employee Savings Plan including queries, reporting and audit support
* Coordinate the company's administration of qualified orders (QDROs) for Employee Savings Plan and Pension and QMCSOs for the medical plan
* Administer non-qualified retirement plans
* Perform administrative duties for supplemental benefit plan including manual calculation of contributions, setting up distribution payments and maintaining participant tracking reports
* Research and calculate pension service time to resolve employee issues
* Executive Financial Planning
Required Skills & Experience
* Education: Bachelor's degree
* Experience: Minimum of 3 years' experience with working knowledge in:
o Health & Welfare plans
o Defined Benefit plans (Pension)
o Defined Contribution plans (Employee Savings Plan)
o ERISA
o Federal and State Legal and Tax Agencies including HIPAA, COBRA, Medicare, IRS, and Social Security
* Excellent verbal and written communication skills
* Proven customer service and phone etiquette
* Demonstrated strong attention to detail and accuracy
* Ability to communicate with all audiences including employees, managers, executives, vendors, and non-employees
* Ability to interpret, analyze, and communicate aspects of various benefit plans
* Ability to serve as the liaison between participants and outsourced benefit providers
* Ability to multitask in a fast moving environment
* Ability to excel in a customer oriented HR Service Center handling customer calls
* Demonstrated analytical and problem solving skills
* Proven team player, comfortable working in an empowered team environment
Nice to Have Skills & Experience
* Experience working in a case management system
* CEBS, SPHR, CBP, PHR, etc. certification
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.