Health Information Management Associate

1. Prepare paper documents for scanning.

2. Scan each document into the imaging system.

3. Index and releases each documents for viewing.

4. Identify and troubleshoot scanning and indexing system problems.

5. Advise management of issues and/or backlogs.

6. Assist in the preparation of department reports by collecting and summarizing data.

7. Retrieve and refile paper records.

8. File loose documents in legacy paper records.

9. Daily focus on attaining productivity standards, recommending new approaches for enhancing

performance and productivity when appropriate.

10. Strive for positive patient experience.

11. Adhere to Piedmont organizational policies and procedures for relevant location and job scope.

12. Complete and/or attend mandatory training and education sessions within approved

organizational guidelines and timeframes.

13. Other miscellaneous duties as assigned.

MINIMUM EDUCATION REQUIRED:

High School graduate or GED.

MINIMUM EXPERIENCE REQUIRED:

One year (1) previous healthcare or customer services experience required





Clear understanding of the impact that document imaging services has on Revenue Cycle operations and financial performance.

Excellent written, and verbal communication and interpersonal skills.

Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment.

Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality.

A demonstrated ability to use PC-based office productivity tools (e.g. Microsoft Outlook, Microsoft Excel) as necessary; general computer skills necessary to work effectively in an office environment

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.