Job Description
A large client of Insight Global is hiring for an IT Customer Support Technician to join their team! This team provides technical support to the company's internal employees -- think Genius Bar style -- inside the company's headquarters building. The IT Customer Support Technician will be working in person, directly with all levels of employees, so they should have strong in person customer service and communication skills. This individual will be responsible for welcoming any internal employees as they come into IT Horizons, helping them register in the queue for their issue, and then working directly with the employee to understand their problem, troubleshoot the issue, and create an action plan for a solution. The IT Support Technician should have strong troubleshooting skills with O365, Windows 10 and 11, basic computer hardware issues (battery and power cord issues, etc.), light networking issues, asset, device, and lifecycle management. The ideal candidate will have a strong technical background, a detail-oriented mindset, and strong in person customer service experience. This individual must be willing to work onsite 5 days per week in Midtown Atlanta.
Additional Benefits: 7 days of PTO on pre-designated Coca-Cola holidays, plus 5 additional days of PTO to be used at your discretion.
Required Skills & Experience
* Extremely strong customer service and communication skills in an in person environment -- The primary responsibility of this individual will be interfacing in person with internal employees to help solve technical issues.
* 2+ years of IT support experience and strong technical aptitude for PC, Mac, and mobile devices with a willingness to learn. Specific technical experience:
o Strong experience with O365 (SharePoint, Outlook, Teams, Excel, Dynamics, etc.)
o Strong Windows 10 and 11 troubleshooting experience
o Ability to troubleshoot computer hardware basics like power cord issues, battery issues, etc.
o Managing accessibility with Azure Active Directory
o Device management with Macs and PCs (Jamf, Endpoint, Intune, etc.)
o Asset and Device Management
* Strong organizational skills and attention to detail is a MUST -- must have experience with a ticketing tool, how they manage these tickets, cross referencing different systems, etc.
* Team player mentality -- Looking for someone who cares about culture and their peers, someone who is looking to learn and grow, and someone who enjoys working in a team setting.
Nice to Have Skills & Experience
* Mac troubleshooting experience -- Any experience working in an Apple Care setting (phone or Genius Bar)
* Experience with ticketing specifically in Dynamics
* Microsoft Certifications such as MCSA, MCSE, MCSD
* Experience with Microsoft Managed Device issues (MMD error messages, etc.)
* Experience working on a large Lifecycle Management project
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.