Cash Application Manager

Must Haves:

- Experience managing 8-10+ people. (Multiple teams is preferred -- an AR team, Collections Team, Cash Applications team)

- Bachelors degree with 4-6+ years of experience working in Credit/ Cash Applications

- Oracle or SAP (preferably oracle)

- B2B AR / Cash Apps Experience

Summary:

The Manager of Cash Application and Deductions will be responsible for the management of all cash application duties to ensure correct and accurate posting. They will interface with customers and sales to manage any account discrepancies.



Essential Duties and Responsibilities (other duties may be assigned):



Manage the team to timely and accurate cash applications for all payment methods to facilitate clean collections activities.

Work with Banks to ensure proper and timely receipt of cash files to ensure customer order release is timely.

Manage team to clear all unidentified cash and address all unapplied cash daily to create clean receivables down to the invoice level.

Proficient in Microsoft products and Enterprise Resource Planning (ERP) (i.e., Oracle and other niche-based Accounts Receivable software).

Work with third-party vendor(s) to ensure all proper application algorithms are in place and maintained to ensure proper and complete cash applications occur.

Work with all cash rooms and operations teams to ensure proper scanning and posting of cash to maintain clean aging.

Manage team to clear open cases/disputes to keep Accounts Receivable clean. Advise other teams of the root cause of errors.

Manage customer escalations and define rules governing open disputes to timely clear disputed items for a best-in-class customer experience.

Build, develop, and cultivate team members to help build the company and department branding through their individual brands.

Meet or exceed service level agreements (SLAs) to enhance the customer experience and exceed customer expectations.

Set and manage a team to define Key Performance Indicators (KPIs) and team goals.

Work with other internal teams to meet customer expectations.

Drive the creation of a centralized Cash Apps team while meeting rigorous SLAs.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.