Job Description
Insight Global is looking for Tier II Linux Engineers that will be responsible for maintaining the stability and operability of our Client's cloud solutions. These engineers will be required to be onsite in Alpharetta at our client site. The breakdown of troubleshooting will be around 75% hardware/server issues and 25% software issues
Roles & Responsibilities:
1) Support new cloud solutions - involves UAT, ORT testing and driving operational requirements. Outputs include Test Plans, Test Cases, Test Execution, Production Verification, Developer and Administrative Portals.
2) Maintain overall platform stability/security/ supportability. Interface with development teams, vendors, product, sales and customers. Engineer operational requirements, test cases, technical documentation provide operational support.
3) Monitor, maintain, & support cloud solutions Ensure standard processes exist for systems installation, configuration, patching, and upgrading.
4) Develop guidelines for systems monitoring for maximum availability, uptime, and performance. Research, troubleshoot, resolve system issues/outages.
5) Support of web portals, orchestration, platform, application, API, network and monitoring needs. Platform support (monitoring capabilities, performance tuning, capacity planning, and maintaining overall service and platform health).
6) Facilitate post-outage reviews (POR), manage Service Incident Reporting (SIR), develop and deliver Root Cause Analysis (RCA) to management and to the customer.
Required Skills & Experience
- Strong Linux Admin experience (Ubuntu is their primary flavor, but RHEL or similar works too)
- Support network and server infrastructure, not applications
- Comfortable working in a 24x7 environment. (shifts changes every 3 months to one of your top 3 shift choices)
-Excellent troubleshooting and problem solving
Nice to Have Skills & Experience
- Ceph storage
- Azure expertise
- Openstack / VMware virtualization
- Cloud Storage experience (Kubernetes and Docker)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.