A fintech client is looking for a Customer Service Team Lead. The Customer Service Team Lead will help direct a team of on and offshore resources. The team members are responsible for communication, updates, and resolutions from third-party vendors and the international call centers. This role will work with the other Team Lead and report to the Customer Service Manager. This is a hybrid role x3 a week in Buckhead.
Responsibilities:
* Prepare, compile, and sort documents for mail received
* Check source documents for accuracy
* Verify data and correct data where necessary
* Obtain further information for incomplete documents
* Scan and upload documents with communication in debt counseling and or Bankruptcy
* Act as a liaison for third parties representatives
* Point of contact for trace and audit of checks receivable
* Provide support to the call center team for escalations
* Monitor and investigate complaints.
* Audit, monitor and respond to reviews
* Assist and monitor Quality Assurance grading and performance.
* Assist in creating updates or modules for new feature and or training
- 1+ years of Call Center experience in a hybrid setting
- Financial services/ banking background
- Experience using Excel, SharePoint and MS Office
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.