5+ years of experience with SAP Concur Travel and Expense
A Fortune 500 financial client of Insight Global is looking for an Application Production Support Specialist to specialize in supporting and configuring SAP Concur (travel & expense) within a strong team environment. The day to day tasks include:
Ability to solve production outages or other major business impacting issues under tight deadlines
Performing production support tasks including performance monitoring, proactive system health checks, managing application patching, perform disaster recovery exercises, and application access reviews as needed
Work closely with the Line of Business and development team to identify ongoing problems, suggest solutions, and implement improvements.
Review upcoming projects/deliverables with the development team on a regular basis.
Identify/escalate/debate Risk and Governance issues as needed.
Ensure production and performance SLAs are current and that they are met. Escalate issues that need attention.
Creating Knowledge Transfer/How-To documents to highlight production support procedures.
Support on-call rotation for off-hours and weekend support as needed.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.