A federal client in Atlanta, GA is seeking a service desk specialist to join their team. This individual will be the first POC for all incoming customer requests for technical assistance over the telephone. They will be responsible for logging all calls in HP Service Center and troubleshooting remote access problems effectively and in a timely manner. They will provide extensive support to remote customers utilizing Citrix and have a solid understanding of troubleshooting MS applications to resolve customer problems. They will also be responsible for Performing some network administration tasks, including creating new users, assigning rights, resetting passwords, etc.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.