A large client of Insight Global is hiring for an IT Customer Support Specialist to join their team! This team provides light technical support to the company's internal employees -- think Genius Bar style inside the company's headquarters building. The IT Customer Support specialist will be working directly with all levels of employees, so they should have strong customer service and communication skills. This role is great for someone who is looking to get their start in the IT world with a great company that provides opportunity for training and growth. The ideal candidate will be a detail oriented, eager learner with a good technical aptitude who cares about team culture and enjoys working closely with others. Culture and personality is most important to this team and they will provide training on the technical aspects of the role. This individual must be willing to work onsite 5 days per week in Midtown Atlanta.
- Extremely strong customer service and communication skills -- The primary responsibility of this individual will be interfacing with internal employees to help solve light technical issues.
- Light IT support experience or strong technical aptitude for PC, Mac, and mobile devices with a willingness to learn. Experience within in an O365 environment is ideal (SharePoint, Outlook, Teams, Dynamics, etc.)
- Strong organizational skills and attention to detail is a MUST.
- Interest in helping with a range of questions from internal employees (think of an Apple Genius bar, helping with IT support, customer purchase questions, etc. -- they will provide training on all information)
- Comfortable going onsite 5 days a week in Midtown
- Team player mentality -- Looking for someone who cares about culture and their peers, someone who is looking to learn and grow, and someone who enjoys working in a team setting.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.