Job Description
Day to Day: Insight Global is looking for a Tier I Support employee to join an amazing IoT startup. This person will be responsible for remote Tier I support for internal employees all around the world. You will be supporting ticketing requests for internal employees only. You will be remote support for anyone who needs help as soon as possible. We are looking for an individual with high energy and an interest in growing their career with a great company, someone with high attention to detail, strong fundamentals of IT, and a candidate who can join the team in a long-term setting.
Required Skills & Experience
* 3-5 years of experience in a technical support or customer service environment supporting Mac OS (95%), Windows(5%) and Linux exposure
* Experience with basic technical support with Mac OS, Windows, Chrome, Gsuite, Slack, headsets, and Zoom
* Incredible sharp, strong attention to detail, and very strong written and verbal communication
* Experience supporting a high volume ticket queue -- must have experience with Active Directory
* Document support tasks, identify process improvements where needed, and create/streamline repeatable processes for the IT team
* Experience working in a fully remote setting
Nice to Have Skills & Experience
* 1+ years of work experience supporting and navigating systems such as SSO identity providers (Okta), GSuite, Atlassian, Slack, Zoom, Meraki
* Familiarity with MDM, endpoint protection, Identity & access management, content management and other SaaS Ops tools
* Knowledgeable with access management, software troubleshooting, Mac OS and Windows troubleshooting, TCP/IP, VLANS, DNS, DHCP, SSL, VPN, etc
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.