Job Description
Next level after the helpdesk support within the hospital system Day to day they have a queue of tickets from the helpdesk come through that they will be responsible for taking care of in an efficient manner. Issues include, broken equipment replacements, microphone fixes, tv repair, headphones, computer. This person will handle hardware and software issues. They will also be responsible for some cable management, PC deployment, hand scanners, and setting all this up. This team is very collaborative with other groups, biomed, helpdesk, etc. Sometimes they are seen as hardware but dig into applications.70% of project work and 30% tickets.
Required Skills & Experience
Two (2) years demonstrated work experience supporting personal computers and technology
One (1) year professional work experience supporting personal computer software and building computer hardware for enterprise.
Experience with standard operating systems and desktop applications (e.g., Microsoft Windows, Microsoft Office Professional)
Must possess excellent analytical skills.
Must possess excellent communications and customer service skills.
Nice to Have Skills & Experience
Associates Degree in Information Systems or other technical field
A+ certification or equivalent certifications
Two (2) or more years experience in professional environment supporting personal computer software, hardware build, installations, and end user support for enterprise or health care.
Excellent technical troubleshooting skills
Experience with standard enterprise information technologies (e.g., Microsoft Endpoint Products, System Center, Active Directory, Virtual Desktop, Mobile Device Management)
Experience working in technical support at healthcare facility
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.