Under the direction of our Sr. Manager, the Client Accounts Specialist performs a variety of B2B collection duties including interacting with clients, partners, LAAs and various finance departments to ensure prompt payment of legal fees including analyzing client account history, researching and resolving or initiating the resolution process for disputed invoices, while maintaining a positive client relationship. In this role, you will work directly with clients, attorneys, and billing secretaries to collect past due invoices all while being a part of a collaborative team.
Analyze account history and independently prepare proper collection approach for each client, within assigned practice group responsibilities.
Interact with clients and attorneys, predominantly via self-initiated contact, while ensuring high level of responsiveness in pursuit of continued client satisfaction.
Handle communications from clients, and firm's staff and attorneys, while maintaining a high level of tact and professionalism.
Research and resolve or initiate the resolution process for disputed, past due, or short paid invoices
Accurately record account status and maintain follow-up procedures electronically using ARCS collection software
A working knowledge of Word, Excel, ARCS (Accounts Receivable Collection System) and Aderant preferred.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.