Must be VACCINATED for Covid-19.
All applicants will be required to be onsite. No remote work.
This role is a job taking technical support phone calls in a call center environment.
We are looking for someone with Analytics skills that has troubleshooting experience with Computers (like PCs and Laptops).
The individual joining the team will need to be flexible with the shift, which means that the shift will not be assigned until after they start work and they need to be fully available during all hours of operations. The hours of operation are 7 days a week from 9 AM to 11:30 PM. They will work weekends and will likely work until 11:30 pm at night. It is a SET shift, meaning that you will work the same days each week. It will not fluctuate from week to week.
They will be taking calls regarding troubleshooting of networks, computers and POS terminals for the retail stores. They also are going to be handling issues dealing with porting/portability (portability is wireless number transfers which is switching phone numbers from one carrier to another), but they can train them on this. The ideal candidate has dealt with calls related to POS hardware/software as well as calls dealing with portability. If they can't handle the call, they can escalate it to Tier 2. This will be 100% phone support helping retailers with any IT issues they have in the store.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.