Remote Support Engineer

Post Date

Feb 08, 2023

Location

Alpharetta,
Georgia

ZIP/Postal Code

30004
US
Jun 13, 2024 Insight Global

Job Type

Contract,Perm Possible

Category

Network Engineer

Req #

ATL-601862

Pay Rate

$26 - $39 (hourly estimate)

Job Description

Candidate will be handling all printer press related issues (100% phone support) working with the local technician to fix the malfunction. Issues could be mechanical or technical. For mechanical issues, engineer needs to be able to read diagrams to bring problem to resolution. For technical issues, engineer needs to be able to remote in or walk local POC through steps to bring problem to resolution.

Required Skills & Experience

- 6+ months experience with Series 4 or Series 5 Indigo Press

- 4+ years experience troubleshooting technical and physical commercial printing press issues

- 100% phone support, strong verbal customer support skills

- Printer graphics knowledge (color theory)

- Ability to read and diagnose electrical diagrams

- Strong mechanical aptitude

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.