REMOTE Senior Pega Project Manager

Responsibilities:

***The PM will be responsible for developing and tracking project plans, manage risks, project reporting, and all other standard project management functions***



- Oversees/Develops business and vendor requirements for stakeholders, user groups and vendors

- Develops and maintains project management documentation for assigned projects

- Documents and communicates internally and externally about current and proposed process flows for business and vendor requirements in order to secure commitment in using these processes which will help reduce risk and ensure a successful outcome of the project

- Develops cost/benefit analyses (if applicable), benchmarking analyses and risk management plans for business, vendor and IT deliverables by using Project Management Methodology (PMM) to lessen amount of defects and mitigate risk of the project failing

- Verifies environmental readiness for client server and multiple vendors between NPS modules

- Evaluates technical log issues during All Phases of the Project

- Actively manages project risks throughout the development lifecycle

- Organizes and leads user group meetings

- Provides functional expertise in regard to product, application and services

- Coordinates business and vendor testing requirements for stakeholders by ensuring interviews, questionnaires and team meetings are taking place that are used to identify and mitigate risk

- Develops Plan readiness assessment criteria during User Acceptance Phases (includes knowledge transition to the Plan in order for the Plan to successfully provide ongoing production support)

- Provides information for Help Desk knowledge tree construction

- Creates project budgets and tracks project expenses to ensure project stays within budget

- Translates customers' business system design into scope, work break down structures and schedule using Project Management Methodology and tools to ensure all critical tasks required to complete activities are incorporated in the Project Plan

- Leads stake holders in testing, implementation, and issues resolution by monitoring and tracking test case completion reports to ensure tasks are being completed in accordance with the work plan

- Manages day to day customer and enterprise vendor relationship with all vendors via all available mediums to ensure effective communication across all delivery team

- Establishes and reviews unit and user test plans and schedules via all available mediums to ensure all data and input is accurate and complete prior to start of execution.

-Develops and submits project status reports to Customer Relations management, and Plan customers and vendor partners via email to ensure proactive communication is being provided as associated with the Plan's project

- Manages evaluations and recommendations of technical and business solutions to meet internal and customer business and system strategies by collaborating with all areas indicated to ensure adherence to Architecture guidelines

- Conducts informal coaching activities with less experienced associates



Additional Roles and Responsibilities:

- Develops initial project-specific implementation strategies

- Directs the creation of test data

- Recommends scope and direction changes during all Phases of the project

- Provides support throughout implementation activities to Plan Business Readiness teams via all mediums to ensure all training and operational work flows are accurately documented

- Represents assigned business or system interests to various committees

- Recommend suggestions for implementing project delivery process improvements

***Seasoned PM that MUST possess healthcare experience; strong interpersonal skills; ability to handle multiple projects at the same time.

***PreferPega experience; Healthcare customer service and/or CRM experience



- 7-10 years of Project Management experience

- PMP Certification

- Proven expertise using Project Management Methods

- Excellent workgroup management skills

- Must have good facilitation skills

- Must have good relationship management skills

- Good writing and verbal communication skills

- Proficient computer skills with recent working experience in Microsoft Word, Excel, PowerPoint and Project or PlanView

- Demonstrated ability to work with remote teams and remote customers

- Work requires the ability to manage a small matrix team to coordinate tasks, keep them focused, address any concerns and ensure that the project is successful

- Must be a motivated self-starter and aggressive worker

- Attention to detail

- Must have a level of discipline to work independently and remotely with the majority of interaction with others being over the phone

- Ability to communicate at all levels of the organization and the plan

- Must have excellent ability to communicate clearly and professionally over the phone

BCBS

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.