Job Description
This person will be interacting with end-users (via phone, e-mail, etc.) to identify and resolve problems and concerns associated with computer hardware, software, and operating systems. Prioritize appropriately, follow up with end users, and utilize all technical resources to problem solve. Follow established workflows to escalate unresolved calls to appropriate staff.
Required Skills & Experience
* High school diploma or equivalent relevant experience.
* Experience working with computer hardware, software, and operating systems.
o Working with Macs, printers (Rioh, HP), and handheld devices (IOS, Android).
o Experience with Microsoft Office 365, Active Directory, Azure, Teams, and Zoom.
* Experience troubleshooting, ticketing, and supporting end users.
* A firm understanding of interconnecting and operation of audio/video system devices.
Nice to Have Skills & Experience
* Bachelor's degree in computer science, business administration or related field.
* Experience with Exchange administration and/or Microsoft System Center (Data Protection Manager, Operations Manager).
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.