We are looking for a qualified Technical Account Manager to oversee and address our customers' technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
Our client is one of the world's largest transaction processors and offers worldwide, world-class electronic transaction processing services and this role would be supporting their Sports and Entertainment division.
* Provide technical support for customers to support pre-sales and post-sales processes
*Experience with Point of Sale applications within the restaurant and/or retail industry.
* Address all product-related queries on time
* Provide developers with customers' feedback to help identify potential new features or products
* Identify solutions to reduce support costs
* Analyze customers' needs and suggest upgrades or additional features to meet their requirements
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.