IAM Support Analyst

Post Date

Mar 21, 2023



ZIP/Postal Code

Jul 28, 2023 Insight Global

Job Type

Contract,Perm Possible


Help Desk

Req #


Job Description

A client based out of Stuart, FL is looking for an IAM specialist to work a hybrid schedule (2-3 days on site) to assist with help desk tickets.

* Responding to and resolving escalated Service Desk tickets for all IAM related issues

* Performing account analysis between AD, O365, etc. to true up accounts, ensure terminations are in sync for Seacoast Access in-scope identities

* De-provisioning/provisioning accounts related to employee transfers

* Add, modify and remove user access from windows domains and banking systems

* Provide on-site and remote assistance in resolving technology support issues

* Support technology implementations/upgrades

* Monitor and assign incoming access requests and escalate as required

* Perform self-audits of user access in coordination with the information security department

* Ability to manage multiple activities and tasks simultaneously

* Identity lifecycle and role management

* Develop and document operational processes and standard operating procedures

Minimum Requirements

- Strong active directory

- Service Now

- IAM experience

o Excellent written and oral communication skills, as well as interpersonal skills including the ability

to articulate requirements to both technical and non-technical audiences

o Exceptionally self-motivated, effective multitasker, thrives in a small team environment

o Possess excellent analytical, evaluative, and problem-solving abilities

o Ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions, and groups.

o Good understanding of RBAC methodologies

o Familiarity with PCI and SOX audit programs

o Prior experience with identity management tools (e.g. RSA IG&L, SailPoint, Saviynt, Okta)

o Ideal candidate will have 2-4 years of experience working within the information security and/or

identity management disciplines

o Knowledge and experience with Active Directory, LDAP, DB, AWS IAM, UNIX/Linux

Desired Skills

o Bachelor's Degree in Information Technology, Computer Science or Information Security

o Prior experience with identity management tools (e.g. RSA IG&L, SailPoint, Saviynt, Okta)

o ITIL, Microsoft or security industry certifications are a plus