IAM Support Analyst

Post Date

Mar 21, 2023



ZIP/Postal Code

Jul 19, 2024 Insight Global

Job Type

Contract,Perm Possible


Help Desk

Req #


Pay Rate

$23 - $35 (hourly estimate)

Job Description

A client based out of Stuart, FL is looking for an IAM specialist to work a hybrid schedule (2-3 days on site) to assist with help desk tickets.

* Responding to and resolving escalated Service Desk tickets for all IAM related issues

* Performing account analysis between AD, O365, etc. to true up accounts, ensure terminations are in sync for Seacoast Access in-scope identities

* De-provisioning/provisioning accounts related to employee transfers

* Add, modify and remove user access from windows domains and banking systems

* Provide on-site and remote assistance in resolving technology support issues

* Support technology implementations/upgrades

* Monitor and assign incoming access requests and escalate as required

* Perform self-audits of user access in coordination with the information security department

* Ability to manage multiple activities and tasks simultaneously

* Identity lifecycle and role management

* Develop and document operational processes and standard operating procedures

Required Skills & Experience

- Strong active directory

- Service Now

- IAM experience

o Excellent written and oral communication skills, as well as interpersonal skills including the ability

to articulate requirements to both technical and non-technical audiences

o Exceptionally self-motivated, effective multitasker, thrives in a small team environment

o Possess excellent analytical, evaluative, and problem-solving abilities

o Ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions, and groups.

o Good understanding of RBAC methodologies

o Familiarity with PCI and SOX audit programs

o Prior experience with identity management tools (e.g. RSA IG&L, SailPoint, Saviynt, Okta)

o Ideal candidate will have 2-4 years of experience working within the information security and/or

identity management disciplines

o Knowledge and experience with Active Directory, LDAP, DB, AWS IAM, UNIX/Linux

Nice to Have Skills & Experience

o Bachelor's Degree in Information Technology, Computer Science or Information Security

o Prior experience with identity management tools (e.g. RSA IG&L, SailPoint, Saviynt, Okta)

o ITIL, Microsoft or security industry certifications are a plus

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.