Desktop/Tech Support: III (Senior)

Post Date

Oct 12, 2022

Location

Orlando,
Florida

ZIP/Postal Code

32801

Job Type

Contract

Job Description

Job title: IT Field Support Tech: III Senior
Company: Realogy IT Service Delivery

Conversion salary: 50000

Requires travel: 60/40 travel or 75 to 25

Shift times: 8am - 5pm EST

Hybrid position come into the office as needed

Position requested for the Orlando area
Key cities: Orlando Winter Park Winter Springs Lake Mary. There may also be occasional trips to Brevard County Palm Coast Lakeland

Top skills:
Exemplary customer service skills verbal and written
ServiceNow and Ivanti experience a plus
Proficient Windows Mac and mobile computing skills
Ability to adapt to a changing environment and handle multiple priorities

Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoots LAN server and connectivity issues. Utilizes ticketing and hardware asset management system. Re-images computers performs data migrations and restorations and conducts remote problem solving as needed. Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products programs services and improvement of Agile Product development.

Must possess a working knowledge of hardware components hardware configurations and have strong software experience.

Relevant Bachelor's degree or equivalent combination of education and experience
5 - 10 years of related and extensive IT Support experience
Reports to Manager
Use of personal vehicle with mileage reimbursement

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.