* Manages patient accounts (overdue balances).
* Maintain active communication with patients until the account is paid or referred to other appropriate agencies for further collection activity.
* Update patient account information including bad addresses
* Negotiates payment of all current and past due accounts by direct telephone and written correspondence.
* Runs monthly aging report based on last action and current A/R to identify accounts that require follow-up.
* Utilizes collection techniques to resolve accounts according to the company's policies and procedures.
* Answer all incoming patient calls
* Balance and close open payment batches at the end of each day
* Process credit card payments from patients via telephone and virtual terminal
* Work correspondence, bankruptcy, bad debt, and NSF payments.
* Process patient refunds via credit cards or request checks from AP
* Process HSA payments received via mail
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.