IT Tech Writer II

Post Date

Sep 21, 2023



ZIP/Postal Code

Jan 28, 2024 Insight Global

Job Type



Technical Advisor

Req #


Job Description

* Create and maintain technical documentation for our IT products and services, including standard operating procedures (SOP), technical inventory of our IT landscape, user guides, manuals, online help, and knowledge articles.

* Collaborate with IT managers, engineers, developers, and subject matter experts to understand product features and functionality and translate technical information into clear and concise documentation.

* Ensure that all documentation adheres to style and formatting guidelines and is up-to-date with the latest product releases and updates.

* Disseminate technical information in easy-to-understand language for a non-technical audience.

* Write documentation for internal teams such as developers, network engineers, and IT technicians.

* Continuously improve documentation processes and tools to enhance the quality and efficiency of documentation production.

* Create diagrams, charts, and other visual aids to assist readers in understanding a product or process.

Required Skills & Experience

* Bachelor's Degree in appropriate field of study or equivalent work experience required.

* 3-5 years of technical writing experience required. Technical Writer for an IT organization preferred.