Job Description
We are seeking a customer-focused Call Center Agent who is passionate about delivering exceptional service while helping customers find solutions to their service needs. This role goes beyond answering phones. The ideal candidate takes ownership of every customer interaction, follows established processes, and creates a positive customer experience from start to finish.
Key Responsibilities:
Handle inbound customer calls professionally and empathetically
Schedule and book service appointments for qualified customers
Provide outstanding customer service while identifying customer needs
Accurately document customer information in the CRM system
Follow scripts, workflows, and company processes consistently
Resolve customer concerns with patience and professionalism
Maintain high quality assurance and performance standards
Communicate effectively with customers and internal teams
Ensure all customer records, notes, and dispositions are completed accurately
Promote membership and service offerings when appropriate
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 1+ years of customer service, call center, scheduling, or administrative experience.
-Strong verbal and written communication skills
-Proficiency with CRM systems and Microsoft Office applications
-Ability to remain calm and professional when handling upset customers
-Excellent attention to detail and data entry accuracy
Nice to Have Skills & Experience
Experience in a contact center or customer support environment
Appointment scheduling or dispatching experience
Experience working with performance metrics, KPIs, or quality assurance standards
Sales, customer retention, or membership enrollment experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.