Mobile Operations Manager

Our client is transforming the automotive locksmith industry through cutting-edge robotics, mobile technology, and exceptional customer experiences. We are seeking a Mobile Operations Manager to lead a team of Mobile Operations Technicians while delivering outstanding customer service, driving sales, and ensuring operational excellence in the field.

This role combines leadership, customer service and sales, and hands-on technical expertise. The Mobile Operations Manager will oversee a team of 3-4 technicians at retail partner locations, serve as the team's technical expert, and help develop technicians through coaching, training, and ongoing support.
The ideal candidate is a strong people leader who also has direct experience cutting, duplicating, and programming automotive keys, fobs, and remotes.

What You'll Do: Leadership, Sales & Customer Experience
- Lead, coach, and develop a team of 3-4 Mobile Operations Technicians.
- Train new and existing technicians on customer service, sales techniques, operational procedures, and automotive key programming.
- Drive team sales performance through customer engagement, relationship-building, and service excellence.
- Serve as the primary point of contact for escalated customer concerns and ensure positive resolutions.
-Build and maintain strong relationships with retail partners and customers.
- Educate customers on products, services, pricing, and available solutions.
- Ensure technicians consistently deliver an exceptional customer experience.
-Monitor team performance, sales metrics, customer satisfaction, and productivity goals.
- Foster a positive, collaborative, and customer-focused team culture.

Technical & Operational Leadership
-Serve as the team's subject matter expert for automotive key cutting and programming.
- Cut, duplicate, clone, and program automotive keys, fobs, and remotes when needed.
- Train technicians on programming procedures, troubleshooting methods, and quality standards.
- Support technicians with complex programming issues and customer situations.
- Ensure all completed keys are tested for functionality and accuracy before customer delivery.
- Maintain first-time-right quality standards to minimize remakes and customer callbacks.
- Oversee inventory management, equipment maintenance, and mobile workspace organization.
- Ensure vans, tools, machines, tablets, and POS systems remain operational and well-maintained.
- Monitor inventory levels and coordinate replenishment of keys, remotes, and supplies.
-Ensure compliance with company procedures, safety standards, and operational policies.

What We Offer
- Competitive base salary + uncapped commission opportunities
- Company vehicle and equipment provided
- Paid training and ongoing development
- Career advancement opportunities
- Health, dental, and vision insurance
- 401(k) with company match
- Paid Time Off (PTO)
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Basic Life and AD&D Insurance

Benefits:
- Career path opportunities
- Health, dental, and vision insurance
- 401K plan with match
- PTO
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Basic Life and AD&D Insurance

Compensation: $65,000 + uncapped commission

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Professional experience cutting, duplicating, and programming automotive keys, fobs, and remotes.
- Ability to train, coach, and develop technicians on key programming and customer service best practices.
- Previous leadership experience as a Team Lead, Supervisor, Assistant Manager, Manager, or similar role.
- Strong customer service and sales mindset.
- Excellent communication and relationship-building skills.
- Comfortable leading a team while remaining hands-on in daily operations.
- Experience working toward sales goals, service metrics, or performance targets.
- Tech-savvy and comfortable with tablets, POS systems, mobile applications, and inventory systems.
- Strong organizational skills and attention to detail.
- Valid driver's license with a clean driving record.

Automotive locksmith experience.
Mobile service or field operations experience.
Retail leadership, wireless sales leadership, banking leadership, hospitality management, or automotive service management experience.
Experience managing inventory, merchandising, or retail operations.
Automotive, mechanical, or technical troubleshooting experience.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.