Sr. Director Cloud, Infrastructure & Operations

About the Role:
The Sr. Director of Cloud, Infrastructure & Operations leads the strategy, architecture, and operational excellence of the enterprise’s technology foundation. This leader owns all infrastructure, networks, cloud environments, endpoints, service delivery, and operational monitoring that support 100+ clinics, corporate sites, and digital platforms.

The ideal candidate drives modernization through cloud-first architecture, automation, Zero Trust security, and AIOps-enabled operations. This role ensures the enterprise has a resilient, scalable, cost-optimized technology backbone capable of supporting value-based care, rapid expansion, and digital transformation.



Key Responsibilities:
Infrastructure & Connectivity
•Carve‑Out: Stand up new network architecture (SD‑WAN, VPN, site connectivity) independent of the parent organization and execute clinic cutover with zero downtime.
•Post‑Carve: Scale and optimize the new network environment to support rapid expansion and digital health workloads.
•Operate and optimize WAN/LAN, SD WAN, VPN, and clinic connectivity.
•Maintain reliable networks, devices, and peripherals across clinics and corporate sites.

Workflow Optimization & Provider Experience
•Design efficient, standardized clinical workflows in partnership with clinical leadership.
•Reduce provider burden through documentation, ordering, and charting optimization.
•Improve clinic throughput and care team efficiency.
•Support adoption through training, change management, and feedback loops.

Cloud Operations
•Own cloud architecture, landing zones, and governance standards.
•Carve Out: Build greenfield cloud landing zones, migrate workloads from parent environments, and establish new cloud governance and operational tooling.
•Automate provisioning, patching, monitoring, and configuration via IaC.
•Implement cloud security controls and integrate workloads with IAM/MFA and Zero Trust.
•Optimize cloud performance and cost for EMR hosting, analytics, and digital platforms.

IT Operations & Service Delivery
•Lead Tier 1/2 support, service desk operations, and clinic field support.
•Own ITIL processes: incident, problem, change, asset, and configuration management.
•Implement enterprise monitoring and AIOps for anomaly detection and remediation.
•Carve‑Out: Stand up new ITSM, monitoring, logging, and observability platforms to replace parent‑provided services.
•Post‑Carve: Build operational rigor, SLAs, KPIs, and automation‑driven service delivery.

Security & Compliance Partnership
•Enforce endpoint protection, patching, and vulnerability remediation.
•Maintain identity, access, and privileged access controls.
•Support HIPAA, SOC, HITRUST, and audit readiness.

Business Continuity & Disaster Recovery
•Own DR strategy, backups, failover architecture, and RTO/RPO targets.
•Conduct DR testing for EMR, Oracle Fusion, RCM, HRIS, and digital platforms.

Identity & Access Management (IAM)
•Carve‑Out: Establish a new identity tenant, migrate all users/devices/workloads, and implement Zero Trust from day one
•Operate and optimize enterprise identity platforms (Azure AD/Entra, Okta, or equivalent).
•Manage SSO, MFA, conditional access, RBAC, and PAM.
•Automate identity lifecycle (joiner/mover/leaver) across all systems.
•Partner with Security to maintain identity governance, audit readiness, and compliance.

Automation & Efficiency
•Automate provisioning, device setup, onboarding/offboarding, and environment management.
•Implement self service portals and reduce operational toil through scripting and orchestration.

Vendor & License Management
•Carve‑Out: Establish new vendor contracts, licensing, and support models to replace parent agreements
•Manage infrastructure, cloud, and operations vendors, contracts, SLAs, and renewals.
•Ensure license compliance across OS, cloud, virtualization, and endpoint tools.

Strategic Planning
•Carve‑Out: Build and execute TSA exit plan, cutover strategy, and Day‑1 readiness.
•Develop multi year infrastructure and cloud modernization roadmap.
•Plan for scalability to support new clinics, services, and digital capabilities.
•Evaluate emerging technologies (AIOps, edge computing, cloud native services)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

•Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field required.
•12+ years of progressive leadership experience in infrastructure, cloud operations, or IT operations.
•Proven experience operating large, distributed, multi‑site environments.
•Deep expertise in network architecture (WAN/LAN, SD‑WAN, VPN)
•Strong background managing endpoints, devices, imaging, patching, and lifecycle management
•Demonstrated experience owning cloud architecture, landing zones, IaC, and governance.
•Hands‑on experience with identity platforms (Azure AD/Entra, Okta, Ping) including Zero Trust, MFA, RBAC, and PAM.
•Proven success leading ITIL‑based operations
•Experience leading DR/BCP, failover architecture, backup strategy, and RTO/RPO management.
•Demonstrated ability to manage vendors, contracts, SLAs, and license compliance.
•Experience driving automation, operational efficiency, and self‑service enablement.

•Prior leadership in a healthcare provider, payer, or health tech organization
•HIPAA data handling knowledge
•Proven leadership experience executing a technology carve‑out, divestiture, or large‑scale separation from a parent organization
•AWS/Azure/GCP Architect, CCNP/CCIE, CISSP, CISM, ITIL.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.