Job Description
Mobile Operations Technician:
Customer-Focused Mobile Service & Sales Professional
Our client is transforming the automotive locksmith industry through cutting-edge robotics, mobile technology, and exceptional customer experiences. We're looking for outgoing, customer-focused professionals who enjoy helping people, building relationships, and working as part of a high-energy team.
This position combines customer service, sales, and hands-on technical work. Mobile Operations Technicians work alongside a team 3-4 technicians at retail partner locations, helping customers with automotive key replacement services while creating a positive and professional experience.
What You'll Do
Customer Experience & Sales (70%)
- Serve as the face of the company at retail partner locations.
- Engage customers, identify their needs, and recommend the appropriate key duplication or replacement solution.
- Deliver exceptional customer service that drives repeat business and customer satisfaction.
- Educate customers on products, services, pricing, and available options.
- Process transactions using tablets, mobile applications, and point-of-sale systems.
- Support team sales goals through strong customer engagement and relationship-building.
- Represent the company professionally and maintain positive relationships with retail partners.
Technical & Operational Support (30%)
- Learn to cut, duplicate, and program automotive keys, fobs, and remotes.
- Test completed keys to ensure functionality and accuracy.
- Assist with inventory management, equipment maintenance, and daily mobile operations.
- Maintain a clean, organized, and professional workspace within the mobile service environment.
- Support teammates during busy periods and collaborate to deliver excellent customer experiences.
No locksmith or technical experience required. We're looking for customer-focused professionals with strong communication skills, sales aptitude, and a desire to learn. We'll provide the technical training needed to become successful in automotive key programming and mobile service operations.
What We Offer
- Competitive pay + uncapped commissions
- Paid training and continuous support
- Company vehicle and equipment provided
Benefits (Once Permanent)
- Career path opportunities into leadership and management roles
- Health, dental, and vision insurance
- 401K plan with match
- PTO
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Basic Life and AD&D Insurance
Compensation: $20-25/hr. Exact compensation will depend on experience.
SCHEDULE:
Wednesday-Sunday: 8am-5pm
3-month contract-to-hire
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
What We're Looking For
Required Qualifications
- Strong customer service, retail, sales, hospitality, or other relevant experience.
- Excellent communication and relationship-building skills.
- Enjoy working in a team environment and collaborating with others.
- Comfortable engaging customers and recommending products or services.
- Tech-savvy and comfortable using tablets, POS systems, mobile apps, and digital tools.
- Strong attention to detail and willingness to learn technical skills.
-Valid driver's license and reliable transportation.
Nice to Have Skills & Experience
Preferred Qualifications
- Wireless sales, retail leadership, banking, hospitality, customer success, automotive service advisor, or other sales experience.
- Experience working toward sales goals, commissions, or performance metrics.
- Automotive, locksmith, mechanical, or technical aptitude.
- Inventory management or retail operations experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.