Job Description
The IT Support Specialist II provides advanced technical support to end users across the organization, serving as a key escalation point for complex hardware, software, networking, and account-related issues. This role is responsible for troubleshooting enterprise technologies, supporting end-user devices, maintaining system access, and ensuring high-quality customer service while meeting established SLAs. The ideal candidate combines strong technical expertise with excellent communication skills and a customer-first mindset.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2-5+ years of experience providing IT support in an enterprise-level environment
Ability to service PC hardware and other applicable components
Experience diagnosing and troubleshooting issues within Microsoft O365
Previous asset management experience with hardware for an organization
Nice to Have Skills & Experience
Experience working within Jira or other IT ticketing systems
Microsoft ecosystem support (AD, Azure, Intune, Teams, Exchange)
Corporate enterprise environment (500+ users)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.