Job Description
A client of Insight Global's is looking for a field support technician to join their team. This roles supports a large environment and will require travel this team has 200+ sites. The two primary focuses withing the end point team are tickets and projects. This role will be 50% ticket based support, while the remaining 50% supports computer replacement and refresh activities. This may include imaging computers, preparing devices for deployment, traveling into the field to replace user equipment, restoring user data, and ensuring all systems are fully functional before hand off to the end user.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 2-3 years of Tier 2 hands on desktop and endpoint support
• Strong customer service skills & Professionalism
• Supporting Windows 11 environment
• Computer Replacement experience
• General Troubleshooting experience
• ability to lift 25-35 lbs.
• Active Directory/Entra ID (No user creation responsibilities just, user and device access or computer moves and relocation within specific Ous)
• Software Instillations
• End-user device support
• Peripheral Support (Monitors, printers, Scanners, etc)
Nice to Have Skills & Experience
• SCCM
ServiceNow
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.