Job Description
Network Monitoring:
- Utilize network monitoring tools to continuously observe network performance and identify potential issues.
- Respond promptly to alerts and incidents, conducting initial troubleshooting to determine the root cause of network problems.
2. Issue Resolution:
- Diagnose and resolve network incidents, collaborating with cross-functional teams to implement effective solutions.
- Document troubleshooting steps, resolutions, and maintain a comprehensive knowledge base for future reference.
3. Technical Support:
- Provide timely and effective technical support to end-users and internal teams experiencing network-related problems.
- Communicate technical information clearly to both technical and non-technical audiences.
4. Configuration and Maintenance:
- Assist in the configuration, installation, and maintenance of network equipment, including routers, switches, and firewalls.
5. Collaboration:
- Collaborate with network engineers and other IT professionals to maintain, implement, and optimize network infrastructure.
- Participate in cross-functional teams to implement new technologies and address evolving business requirements.
6. Documentation:
- Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting processes.
- Contribute to the development of standard operating procedures (SOPs) to enhance network management efficiency.
7. Emergency Response:
- Act promptly during critical situations, providing support in the event of network outages or emergencies.
- Work closely with the Network Management Center (NMC) SMEs, Lead and Manager to escalate and coordinate responses to high-priority incidents.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
· Bachelor's degree in Information Technology, Telecommunications, Network Administration, or a related field experience - preferred
· Proven experience in network support, preferably in a NOC environment.
· Proficiency in network monitoring tools and diagnostic utilities.
· Strong knowledge of TCP/IP, routing protocols, and network security.
· Excellent troubleshooting and problem-solving skills.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.